Refund policy
Customers have rights to complain and return products under Montenegro’s Consumer Protection Law. Goods may be returned within 14 days of receipt without giving a reason.
Return conditions
- Product must be unused.
- Original packaging is required.
- All accompanying accessories and documentation must be included.
Return procedure
Contact us at info@greenrivers.me or +382 68 439 080 / +382 68 320 223. After approval, send the product to:
Green River Solutions d.o.o.
Branka Deletića BB, Lamela H
81000 Podgorica
Return costs
The customer pays return costs except where the wrong product was delivered, the product was damaged or the merchant made an error.
Refunds
After receipt and inspection, Green River Solutions d.o.o. will refund payment no later than 14 days after receiving the returned goods. Refunds use the original payment method unless otherwise agreed by customer and merchant. Card-payment refunds are made exclusively to the same card used for the original transaction, in accordance with card-network rules and Monri WebPay security procedures.
Complaints
If you receive a faulty, damaged or incorrect product, contact us by email or phone as soon as possible. Complaints are handled under Montenegro’s applicable regulations.