Privacy policy

Green River Solutions operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Green River Solutions uses Shopify to provide these Services. This Privacy Policy describes how we collect, use and disclose personal information when you visit, use, purchase through or otherwise interact with the Services or communicate with us. Where our Terms of Service conflict with this Privacy Policy, this policy takes priority regarding the collection, processing and disclosure of personal information.

Please read this policy carefully. By accessing or using the Services, you acknowledge that you have read it and understand the collection, use and disclosure described here.

This policy is applied by:
GREEN RIVER SOLUTIONS DOO
Branka Deletića BB, Lamela H
81000 Podgorica, Montenegro
Tax ID: 03691403
Email: info@greenrivers.me
Phone: +382 68 439 080 / +382 68 320 223
Website: www.greenrivers.me

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include anonymous or de-identified information that cannot identify you. Depending on your interactions, location and applicable law, we may collect or process these categories, including inferences derived from them:

  • Contact details: name, address, billing address, shipping address, phone number and email.
  • Financial information: the merchant does not process or store payment-card details. Card payments are processed through the secure Monri WebPay electronic payment system, using data-protection and transaction-security standards in accordance with PCI DSS. Green River Solutions d.o.o. does not have access to complete customer payment-card details.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items viewed, placed in a cart, wish-listed, purchased, returned, exchanged or cancelled, and previous transactions.
  • Communications: information provided when contacting us, including customer-support enquiries.
  • Device information: device, browser, network connection, IP address and other unique identifiers.
  • Usage information: how and when you interact with and navigate the Services.

Sources of personal information

  • Directly from you when you create an account, visit or use the Services, communicate with us or provide information.
  • Automatically through the Services, your device, cookies and similar technologies.
  • From service providers we engage to provide technology or collect or process information on our behalf.
  • From partners and other third parties.

How we use personal information

  • Providing, customising and improving the Services: fulfilling contracts, processing payments and orders, remembering preferences, sending account notices, handling returns and exchanges, managing accounts, arranging delivery and enabling reviews.
  • Marketing and advertising: sending promotions by email, SMS or post, and displaying online adverts based on previous activity.
  • Security and fraud prevention: authenticating accounts, providing secure payments and detecting or investigating fraud and unlawful activity. You are responsible for protecting your login details and should not share them. Card transactions are additionally protected by 3D Secure authentication where supported by the issuer.
  • Communication: providing customer support, answering enquiries and maintaining our business relationship.
  • Legal reasons: complying with applicable laws, responding to court orders or government requests and investigating potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose information for legitimate purposes:

  • To Shopify, suppliers and other service providers working on our behalf, such as IT, payment-processing, analytics and delivery providers.
  • To business and marketing partners for advertising services, under their own privacy policies.
  • When you direct us or consent, for example for product delivery or social-media integrations.
  • To affiliates within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, or to protect users’ rights and safety and the Services.

Partners processing data on our behalf are contractually required to follow applicable data-protection laws and provide appropriate protection.

Relationship with Shopify

Shopify hosts the Services and collects and processes information about your access and use to improve them. Information you provide may be transferred to Shopify and third parties in countries outside your country of residence. Visit Shopify’s website for more information about its data practices.

Third-party websites and links

The Services may link to third-party websites. We are not responsible for their privacy or security practices; review their privacy policies.

Children’s information

The Services are not intended for children, and we do not knowingly collect information from children below the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of information a child has provided.

Security and retention

No security measure is perfect. Do not send sensitive information through insecure channels. Retention periods depend on factors including maintaining your account, providing the Services and legal obligations.

Your rights and choices

Depending on where you live, you may have rights to:

  • Access or obtain information we hold about you.
  • Request deletion of personal information.
  • Correct inaccurate information.
  • Receive a copy of your information or request its transfer to another party.
  • Unsubscribe from promotional emails at any time using the unsubscribe option.

Exercise these rights by contacting us using the details below.

Complaints

Contact us if you have a complaint about our processing. You may also complain to your local data-protection authority, including the Agency for Personal Data Protection in Montenegro.

International transfers

We may transfer, store and process information outside your country, including outside the European Economic Area, using recognised safeguards.

Changes to this policy

We may update this policy and publish the revised version on this website with an updated “Last updated” date.

Contact

For privacy questions or to exercise your rights:
Email: info@greenrivers.me
Phone: +382 68 439 080 / +382 68 320 223
Address: Branka Deletića BB, 81000 Podgorica, Montenegro
Website: www.greenrivers.me